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Refund Policy

ReWords AI refund policy for credit packs and subscriptions — how to request a review, what is eligible, and how to contact support@rewordsai.app.

Last updated: 2026-07-20

Overview

ReWords AI sells one-time credit packs and subscriptions that unlock higher resolutions and recurring credits. This page explains how refunds are handled for digital purchases.

Because credits power AI image generation (compute and third-party model costs), refunds are reviewed case by case. We aim to be fair when something goes wrong on our side.

What you can request a review for

We will review refund or credit-restoration requests when:

  • You were charged more than once for the same purchase due to a billing error.
  • The paid checkout completed but credits or subscription entitlements were not applied after a reasonable wait.
  • A confirmed platform outage prevented successful generations that you paid for.
  • Applicable consumer law in your region requires a remedy we must honor.

What is usually not refundable

We generally do not refund:

  • Credits already used for successful image generations.
  • Dissatisfaction with creative results alone (AI outputs vary by image quality, font complexity, and prompt).
  • Change of mind after credits were delivered and usable.
  • Purchases made with incorrect plan or pack selection after entitlements were consumed.

If a generation failed for a technical reason on our side, we typically restore credits first rather than issue a cash refund.

Subscriptions

Subscriptions renew according to the plan you chose (monthly or annual). You can cancel future renewals from your account billing settings where available, or by emailing support.

  • Cancellation stops future renewals; it does not automatically refund the current paid period.
  • Partial-period cash refunds are exceptional and reviewed case by case.

How to request a review

Email support@rewordsai.app with:

  1. The email on your ReWords AI account
  2. Approximate purchase time and amount
  3. Payment reference (Stripe receipt / last4 if you have it)
  4. A short description of the issue

We usually respond within a few business days. Approved refunds are returned to the original payment method when possible.

Contact

Questions about this policy: support@rewordsai.app.