Refund Policy

Introduction

ReWords AI at rewordsai.app sells one-time credit packs and subscriptions. Subscriptions can unlock higher resolutions and recurring credits. Payments are in US dollars through Stripe only. This policy applies alongside our Terms of Service and Privacy Policy.

Within 48 hours

If you bought a credit pack or a subscription within the last 48 hours, including a renewal, we refund the credits from that purchase you have not used. Credits you already used are not refunded in cash. The cash amount is the price you paid for that purchase, divided by the credits that purchase granted, multiplied by the unused credits from that purchase, minus the Stripe processing fee for that payment. We do not deduct that fee from a refund for a duplicate charge, a paid purchase where the credits or subscription did not arrive, a confirmed outage, or a remedy required by law.

What you can ask us to review

These requests are not limited to 48 hours. You can ask for a review when:

• The same purchase was charged twice because of a billing error;
• Checkout succeeded but credits or the subscription did not arrive after a reasonable wait;
• A confirmed outage stopped a paid generation;
• Consumer law requires a remedy.

If a generation fails because of our technical error, we return the credits. That return is not limited to 48 hours.

What is usually not refundable

Credits already used on a successful generation are not refunded in cash.

After 48 hours, there is usually no cash refund when:

• You dislike the creative result;
• You change your mind after credits were usable;
• You chose the wrong pack or plan after the credits were used.

Subscriptions

You can cancel in account settings or by emailing support at support@rewordsai.app. Canceling stops future renewals. A subscription charge is covered by the 48-hour rule above. After 48 hours, canceling does not refund the current paid period.

How to request a review

To ask for a review, email support@rewordsai.app with:

• The account email;
• Approximate purchase time and amount;
• A Stripe receipt or the last four card digits if available;
• A short description.

Timing

We reply within 5 to 7 business days. An approved cash refund goes back to the original payment method when possible. The bank may take more time to show it, and that timing is outside our control.

Changes

If this policy changes, we change the date on this page.

Contact us

If you have questions about this policy, please email support@rewordsai.app. You can also visit rewordsai.app, or read our Terms of Service and Privacy Policy.